Steven Kohnle Agency
About Us
No call centers. Just Steven Kohnle and a local Farmers Insurance team who know your story, serving Olathe, Overland Park, and the Kansas City Metro—specializing in auto, home, and life insurance.
SK
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Insurance should be
clear, personal, and proactive —
not
a guessing game.
- Our Mission
01 /
Mission: To give our clients peace of mind and certainty, with the protection they want and need, so they can live their lives worry-free.
- Our Vision
02 /
Vision: To set the standard of excellence within the insurance industry by being innovative, constantly improving, and exceeding our clients’ expectations.
- Our Core Values
- Integrity — Honest, transparent guidance with the highest ethical standards
- Service Excellence — Consistently exceeding client and community expectations
- Expertise & Experience — Empowering clients through education and knowledge
- Clients Are Family — Building relationships that go far beyond a policy number
G. Steven Kohnle
Farmers Insurance Agency Owner
01 /
After focusing primarily on Life Insurance, I opened my Farmers Agency to help clients with a 360° approach. With more than 10 years in the insurance industry, I am passionate about helping families and businesses with their most important insurance and financial needs. My agency focuses on planning for all aspects of life’s expected and unexpected transitions; including Auto, Home, Commercial and Life Insurance.
02 /
In my personal time I enjoy giving back and staying active in the community. I am very involved with Make-A-Wish as a Wish Granter (and have currently granted 10 wishes)! My Agency also Partners with several schools in the Olathe area, helping with school functions and donating goods to many events and activities. We are also engaged with several local charities in the metro area. Please contact me to schedule a 360° Farmers Friendly Insurance Review or to discuss opportunities to get involved with the community. I would be happy to meet and speak with you!
03 /
I am a talented and purpose-driven trailblazer, leader and role model in my mission to redefine the public perception of what insurance really means. I am a masterful architect of financial products and a diligent engineer of processes that ensure my vision and mission for the agency are constantly being met. I takes personal responsibility for any issue and act as the glue that holds the team together. It is near impossible to catch me unprepared, unproductive or distracted. You could though, theoretically, but that would require getting up hours before dawn.
04 /
My greatest accomplishment is being a caring, cheerful and devoted single father of a wonderful toddler. Although Harper is only 2 years old the appointed time set aside for her is the only unbending calendar commitment i NEVER yield to or replace with something else.
05 /
“Our vision is to set the standard of excellence to exceed client and individual team member expectations by being innovative, constantly improving and living our core values as dedicated stewards. Our most important objective is to establish and maintain enduring relationships that go beyond a policy number or a desk job to establish a community of peace of mind and certainty; a family where each individual team member, family or business can live and work worry-free.” I strives to set an example for all of us to follow when it comes to living our core values of: Integrity, Service Excellence, Expertise, Experience and most importantly – Relationships.
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meet Our team members
Steven Kohnle Insurance provides clear, personal, and proactive insurance guidance for individuals, families, and businesses across Kansas and Missouri—focused on protection that works when it matters most.
- Team member Q&A
Armando
The moments that remind me why this work actually matters are when our clients feel an ease of mind. You can hear it in their voice that they are genuinely grateful for the help that we are giving them, helping alleviate the stress and confusion that many feel when understanding insurance.
01 —
One thing that clients would remember about the treatment they receive is respect. We always prioritize the educational aspect of our insurance review, ensuring our clients understand what their coverages are and the limits of each coverage.
02 —
The main thing people misunderstand about insurance are coverages and when a claim should be filed. Many times, I've noticed that our clients were not explained their coverages thoroughly by their previous carrier. When asked how they chose their coverage, they simply answer that their previous agent decided the coverage for them without explaining every detail.
03 —
What we do is educate our clientele. It is key in building trust between the agent and client. Every client deserves to know what their coverages are, especially in the event of a claim. This leads to less confusion when it comes to navigating insurance, as well as, less claims being denied.
04 —
My first instinct is to understand what is causing stress to the client and prioritize the safety of the client. After acknowledging their stresses, we can move to the best plan of action depending on the situation; focusing on ensuring the client that we are here for every step.
- Team member Q&A
Kayla
I had a client call me about a claim. I had helped him a lot with his policy changes and billing in the past. After we wrapped but the conversation about a claim, he went on to tell me how much he appreciates everything I have done for him. And that he wouldn’t know what to do without me. It makes my heart happy that I was able to be there for him.
02/ If someone only remembers one thing about how you treat clients, what would you want that to be?
I would want someone to remember how much I care. I truly want clients to understand their coverages, and want them feel comfortable calling me if they ever need anything.
Something that people misunderstand, is that there are so many factors that go into the cost of insurance. Insurance for person A is not going to be the same for person B. Cost depends on many things such as, zip code, consumer report, coverage…… You can’t compare the cost of your insurance to your neighbors.
I am thorough and go through the prospects current policy and make sure they understand their coverages and have coverage that meets their needs. On the customer service side- I answer the phone and if I can’t pick up, I always call back.
When a client calls me stressed or overwhelmed, I always ask if everyone is okay first. Typically, with an inbound call, someone is involved in an accident. My first instinct is to make sure no one is injured. If it’s something not regarding an accident/claim, I make sure they understand that I am on their side and I will do the best I can to help with them.
- Team member Q&A
April Kramer
One of the moments that really stuck with me happened at one of our community events. A family stopped by our booth just to grab some snacks and say hello, and we ended up having a great conversation about their home and auto coverage.
A few weeks later they reached back out because they remembered how approachable our team was and wanted us to review their policies. What started as a quick conversation at an event turned into a relationship where we were able to help them feel more confident about their coverage.
It reminded me that the work we do out in the community really matters. When people meet you face-to-face and see that you genuinely care, it builds trust in a way that advertising alone never could.
02/ If someone only remembers one thing about how you treat clients, what would you want that to be?
I’d want people to remember that we show up for our community.
Whether it’s hosting family events, supporting local schools and charities, or partnering with other small businesses, we believe relationships matter. We’re not just here when someone needs a policy, we’re here year-round, building connections and supporting the people who make this community great.
A lot of people think insurance is something you only think about once a year when your renewal comes up.
In reality, insurance should grow and change with your life. When you move, renovate your home, start a business, or add drivers to your household.
One of the reasons we host community events and stay connected with people throughout the year is so those conversations can happen naturally instead of only when a bill shows up.
My focus is building relationships through community events and partnerships.
Instead of relying only on traditional marketing, we spend a lot of time creating experiences where people can meet our team in a relaxed setting. We host family festivals, networking events, school programs, and collaborations with local businesses.
It gives people the chance to get to know us first, which makes the insurance conversation much more comfortable when it eventually comes up.
My first instinct is to make sure they feel supported.
Many people already know our team because they’ve met us at events or through local partnerships, so there’s already a relationship there. That familiarity makes it easier for them to call when they need help.
From there, it’s about listening first, understanding what’s going on, and helping them connect with the right person on our team so we can solve the problem together.
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Elizabel Gildo
When I realized there was a lot of information clients didn’t know about their policies, if someone would have explained what coverages could be added they would have added it instead of just trying to please the clients with a low price.
02/ If someone only remembers one thing about how you treat clients, what would you want that to be?
That I do what’s best for the client even if it means the best option is not to move forward with my quote at this very moment.
I wish people knew filing a claim affects them even if zero is paid. Client files to find answered but don’t know it’s on record as a possible damage and increases risk even if no evident risk it’s the fact it was called in for.
I explain coverage and add what I value and explain why, the price is originally higher when I go over it with the client which some agents may fear to do as price matters but to me coverage matters I rather include then remove if client does not want then to not mention it at all.
I tell them its okay, I am here to help. This usually reminds them on their side.
- Team member Q&A
Michael
01 —
What’s a moment with a client that reminded you why this work actually matters?
I think helping people navigate filing a claim. Whether it is something small or more serious. I can often be confusing especially if they have suffered an accident or personal loss. Knowing we can help them through those situations is very satisfying.
02 —
If someone only remembers one thing about how you treat clients, what would you want that to be?
People might not remember your name or what was said during a conversation, but they will remember if they felt like they were being cared for and treated with respect. Treating every question like it is important.
03 —
What’s something people misunderstand about insurance that you wish more clients knew?
The cheapest policy is often the most expensive later
04 —
What do you personally do differently than the “typical insurance agent”?
Since my focus is on customer service rather than sales, I try to make sure that I take the time with every client to make sure that they get whatever issue taken care of to their satisfaction.
05 —
When a client calls you stressed or overwhelmed, what’s your first instinct?
My first instinct is usually to slow the moment down and create a safe space for them. When someone calls stressed or overwhelmed, they often need two things immediately: to feel heard and to regain a sense of control.
G. Steven Kohnle
Farmers Insurance Agency Owner
01 /
1. What’s a moment with a client that reminded you why this work actually matters?
Not sure how to word this one. Lol
Every time I talk to someone. I provide them real advice and help them through by educating them about how insurance works.
02 /
If someone only remembers one thing about how you treat clients, what would you want that to be?
That we treat them just like we would a family member.
03 /
What’s something people misunderstand about insurance that you wish more clients knew?
Insurance is there when they need it! Many people think insurance is supposed to buy them a new roof every 10 years. And that insurance is not the same as a warranty.
04 /
What do you personally do differently than the “typical insurance agent”?
Where do I begin? We do things differently than most other agents. We work with the community to build trusted relationships with our community. When it comes to insurance, we start by educating our clients, so they can make an educated decision that best suits their needs and wants.
05 /
When a client calls you stressed or overwhelmed, what’s your first instinct?
Ask a lot of questions so we can get a deeper understanding.
- team member Q&A
Katherine
When I realized there was a lot of information clients didn’t know about their policies, if someone would have explained what coverages could be added they would have added it instead of just trying to please the clients with a low price.
02/ If someone only remembers one thing about how you treat clients, what would you want that to be?
That I do what’s best for the client even if it means the best option is not to move forward with my quote at this very moment.
I wish people knew filing a claim affects them even if zero is paid. Client files to find answered but don’t know it’s on record as a possible damage and increases risk even if no evident risk it’s the fact it was called in for.
I don’t see myself as being in sales. My focus is making sure people are properly insured. That means taking the time to understand their needs and making recommendations that truly protect them, not just selling a policy.
My first instinct is to reassure them that they’re not alone in the situation. I’ve been there myself. The difference is having someone you trust to take care of the next
Tara
team member Q&A
01 /
What’s a moment with a client that reminded you why this work actually matters?
When we found a life policy for someone's parent that had passed. They weren't aware he even had the policy but we called about payment and figured it all out. They were able to buy him a tombstone with the life payout.
02 /
If someone only remembers one thing about how you treat clients, what would you want that to be?
That I truly care about them. Not just about their coverage, but truly about them. I love to pray with my clients and be encouraging.
03 /
What’s something people misunderstand about insurance that you wish more clients knew?
That they should shop every few years and do annual reviews
04 /
What do you personally do differently than the “typical insurance agent”?
Educate my clients on what I recommend or anything lacking on their current policy. Even if they don't end up switching, I want to know that I helped them learn.
05 /
When a client calls you stressed or overwhelmed, what’s your first instinct?
To hear them out and know that what they are feeling is valid and important to me.
- Team member Q&A
Abby
01 —
What’s a moment with a client that reminded you why this work actually matters?
I had a woman that came in to the office because she hadn’t had ANYONE review
coverage for over 25 years and her husband passed away and I was able to comfort her
and give her peace of mind that she was going to be in good hands. She then invited me
to come to her Christmas Eve dinner with her family. AND I WENT! It’s about building
relationships with people and not about numbers!
02 —
If someone only remembers one thing about how you treat clients, what would you want that to be?
Integrity- Knowing I always put myself in their shoes for their best interest.
03 —
What’s something people misunderstand about insurance that you wish more clients knew?
I wish people knew that even when you are covered there are times that their coverage
may not be enough to cover HUGE CATASTROPHIES and this could have EASILY been
avoided if we could just review coverages and talk about each line of the policy to make
sure they feel adequately covered!
04 —
What do you personally do differently than the “typical insurance agent”?
I make sure that before I get off of the phone with anyone that they are informed to make
the best decision for their family with education and thought provoking questions to lead
them to the best and most informed decisions that they can!
05 —
When a client calls you stressed or overwhelmed, what’s your first instinct?
Assure them that by the time they get done speaking with me we will have a solution or
at least have a strategy and game plan to get things going in the right direction. We are a
team! We will get it right together
Brittany French
Farmers insurance
Agency
01 —
She truly enjoys spending time with her family, sporting events and relaxing at the pool in warm weather.
02 —
Please contact me to schedule a 360° Farmers Friendly Insurance Review. I would be happy to meet and speak with you!
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Meli Stirling
Agency
Producer
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Melinda Riddell
Client Experience
Specialist
01 —
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Marina Makinen
Marketer
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Marina has been in marketing for years now and is currently helping Steven Kohnle’s Farmers Insurance Agency with some local marketing around the Johnson County Kansas area.
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She has been a wonderful asset to the team and we look forward to our continued success.
Trusted by families and business owners across Kansas and Missouri.
Steven Kohnle Insurance provides clear, personal, and proactive insurance guidance for individuals, families, and businesses across Kansas and Missouri—focused on protection that works when it matters most.
Serving
- Families & Individuals
- Homeowners & Property Investors
- Business Owners
- Retirees & Medicare-Eligible Clients
- Kansas & Missouri Communities
Coverage
- Personal Insurance
- Property Insurance
- Vehicle & Specialty Coverage
- Business & Commercial Insurance
- Life & Medicare Guidance
Reach Us
- Serving / Kansas & Missouri
- Operation / Available 24/7
- Phone / +1 (913)-871-4040
- Email / Service@StevenKohnleInsurance.com
- Address / 16567 W. 151st Street Olathe, KS 66062
since
2012
- © 2026 Steven Kohnle Insurance. All rights reserved. Insurance products offered through Farmers® Insurance.
